At the NPAA Conference, we understand that plans can change. Below is our official refund and cancellation policy to ensure transparency and fairness for all attendees.
1. Cancellation & Refund Policy
- More Than 90 Days Before the Conference (Full Refund)
- Cancellations received on or before March 7, 2025 (90+ days before the event) are eligible for a full refund, minus any applicable processing fees.
- 30–89 Days Before the Conference (75% Refund)
- Cancellations received between March 8, 2025, and May 7, 2025 (30–89 days prior) are eligible for a 75% refund of the registration fee, minus any applicable processing fees.
- 15–29 Days Before the Conference (50% Refund)
- Cancellations received between May 8, 2025, and May 22, 2025 (15–29 days prior) are eligible for a 50% refund, minus any applicable processing fees.
- Less Than 15 Days Before the Conference (No Refund)
- Cancellations received on or after May 23, 2025 (less than 15 days before the event) are non-refundable due to financial commitments made for event logistics.
Processing Fees: Refunds exclude any non-refundable processing fees. Processed refunds may take up to 14 business days once all information has been received.
No-Shows: No refunds will be issued for registrants who do not attend the conference and do not provide prior notice.
Extenuating Circumstances:
- Refund requests after the final registration deadline will only be considered in cases of extenuating circumstances, such as medical emergencies.
- Requests must be submitted within 45 days of the conference end date and must include supporting documentation (e.g., a medical note).
- A 20% cancellation fee will apply to any approved refund.
2. Registration Transfers
- If you are unable to attend, you may transfer your registration to another individual at no additional cost.
- All transfer requests must be submitted in writing to conference@albertanps.com at least 7 days before the conference.
3. Virtual Attendance Refunds
- All virtual registrations are non-refundable once access to the event platform has been granted.
- Approved event recordings will be available for one year after the conference. Registration for virtual attendance is required to access these recordings.
4. Event Cancellation or Postponement
- If the NPAA Conference is canceled or rescheduled due to unforeseen circumstances (e.g., extreme weather, natural disasters, public health emergencies), registrants will be given the option of:
- A full refund, or
- A credit toward a future NPAA event.
5. How to Request a Refund
- All refund requests must be submitted in writing to conference@albertanps.com with the subject line: “Refund Request – NPAA Conference”.
- Please include your full name, registration details, and reason for cancellation.
- Refunds will be processed within 14 business days of approval.
For any questions regarding this policy, please contact conference@albertanps.com
We appreciate your understanding and look forward to welcoming you to the NPAA Conference
Approved by: Conference Committee on February 7, 2025
Board Approval: Jennifer Mador, President on February 7, 2025
For review in one year